Intro

std::cout << "Hello World!";

Hey there.
I'm ªdªm.
I like to solve puzzles.
I like to learn things.
I like to break things.
I like to make things.

I should add more to this...

Work

Pipeline :)

I wear a lot of hats...

  • ServiceNow Admin & Developer
  • Scrum Master
  • Change Manager
  • DevOps Engineer
  • Budget Analyst
  • Software Engineer
  • Data Analyst
  • Systems Administrator
  • Service Delivery Manager

    I work at an ECommerce company and run the Service Delivery practice and Administer/Develop ServiceNow. I build automation and repeatable IT processes for a living. I manage a great team of folks. Some highlights over the last couple of years

  • CI/CD Pipeline (Git -> Jenkins -> QA -> Stage -> Prod)
  • A Self-Service Portal with ~100 IT Services
  • Integrated alerting with multiple application & server monitoring tools
  • A balanced 5M Operations Budget
  • CMDB of over 200k CI's using custom probes/patterns
  • Reduction in MTTR & increasted FCR while reducing headcount at our Service Desk via automation
  • Personally administer ~10 Tier 1 and ~30 Tier 2 applications
  • Created a fully remote Operations positions in 2017 allowing our entire corporate workforce to transition seamlessly to remote in 2020

LinkedIn

About

“If you are the smartest person in the room, you are in the wrong room."

    I'm just a guy raised on the internet and technology. I'm not the prettiest thing to look at and to be honest I'm a huge nerd.
    I started college at 15. Computer Science and Engineering were always fun to me and I've made it my career through a lot of hard work and dedication. I love all things tech, new and old, there is always something new to learn.
    When I'm not working I enjoy breaking things and spending time with my family.